FNB Connect's Business data packages need more clarity

was offering SMEs up to 20 SIM cards which it could manage through its banking profile.

To find the difference between these packages we contacted FNB Connect using the channels afforded to average customers and the experience was shocking. We were told by a service agent that the R84 per month package is LTE-only and as such is coverage and device dependent, as explained on the website. The R199 per month package does not feature LTE connectivity. When we asked whether FNB could check if our area had LTE coverage we were told it couldn’t and there was no map available for customers to check themselves.

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