‘I was in shock’: Woman hit with almost $200 cancellation fee from tech company

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Emmy-nominated journalist Christel Bell comes to KNXV after spending several years at WDAF in Kansas City as the main anchor.

A Valley woman said a tech company sent her to collections after she wouldn’t pay a nearly $200 cancellation fee.

Maria said, “Before the call was over, I wound up just having a bad feeling about it and so I called right back like less than 10 minutes later and canceled the appointment.” Maria said the emails and phone text messages saying she was past due for the fee kept coming. Two weeks after receiving the invoice she said she got a letter in the mail from an Arizona-based collections agency.

The manager immediately canceled Maria’s debt, saying if she had disputed what was owed it would have been eliminated. According to federal law, a debt collector cannot argue or harass a consumer about a debt.The manager of the collections agency also said in Arizona, there’s no specific time a company is supposed to wait before sending a consumer to collections. Maria said, “I felt really relieved that you were able to get that reversed and that it didn’t go against my credit.

The representative also stated that the business has had a lot of problems with clients cancelling and that as a business they have the right to charge the fee.

 

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