What are your rights and what can you expect from airlines and rail companies amidst tech outage travel chaos?

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As the global tech outage is 'extraordinary' airlines have fewer obligations to passengers in the event of delays and cancellations.

With the tech outage impacting transport systems worldwide, many find themselves experiencing delays of unknown duration and possible cancellations. If this were two years ago as travel reopened after COVID-19 lockdowns there's a good chance travellers could claim back from airlines for trips those companies cancelled due to capacity issues.

What to do? If you're yet to check in the advice from airlines and airports is to arrive early and avoid dropping off a bag to avoid long queues. 'If you do check-in bags, make sure you keep medication, keys and any other essentials in your hand luggage,' the editor of Which? Travel Rory Boland said. No one knows how long the disruption is going on for and when a fix can be implemented so keep an eye on what your airport and airline are saying.

 

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