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If we are to prove that business can indeed be a force for good, we must chart a path for the use of AI to be truly human-centered – an approach that dignifies people and contributes to the flourishing of our collective well-being. Thus, we must steer the use of AI towards complementing and empowering humans rather than replacing us. We can pursue symbiosis, not substitution.
Second, we need to look for opportunities outside the boundaries of existing jobs and industries. This means deeply understanding the unmet needs and untapped potential of knowledge workers across domains. It requires imagining new possibilities for human-AI collaboration, not just optimizing existing workflows. Business organizations and schools should develop think tanks or task forces that can help imagine new and meaningful ways of working.
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