A step-by-step guide to filing a return protection claim with Amex - Business Insider

  • 📰 BusinessInsider
  • ⏱ Reading Time:
  • 71 sec. here
  • 3 min. at publisher
  • 📊 Quality Score:
  • News: 32%
  • Publisher: 51%

South Africa News News

South Africa South Africa Latest News,South Africa South Africa Headlines

If you have an Amex card, you can enjoy extra peace of mind when you shop thanks to a return protection benefit. Here's how you can file a claim to get reimbursed if a store won't accept your return

To be eligible for return protection, an item must have been purchased entirely with an Amex card. You need to try to return the item to the original retailer within 90 days of the purchase date, and you need to contact Amex within 90 days of the purchase date to initiate the claim., which mostly consists of things you wouldn't expect a store to take back — like perishables, consumables, media , healthcare items, seasonal goods, and gift cards. Jewelry and watches are also excluded.

The explanation field can be something as simple as "Merchant does not accept returns after 30 days" or 'merchant does not accept returns on sale items' 10. Review the information you submitted, read the required anti-fraud disclosures and check the "agree" box, then click Submit and wait for Amex to contact you.Within a few days, you should get an email from American Express asking for any documentation they require - typically just a copy of your itemized store receipt for the items.

Once you've submitted those documents, you'll get another email from Amex letting you know that your documents have been received. At that point, sit back and relax. In most cases, you won't need to do anything else – they'll let you know if they need more information, otherwise, you'll just get a follow-up message letting you know that the amount will be posted as a credit to the American Express card you used to purchase the item.

In some cases, Amex will require you to ship the item to them before it refunds you for the purchase – if that happens, Amex will cover the cost of shipping. Return protection is a super valuable benefit, and luckily it's available on virtually all American Express cards. It takes just a few minutes to file a claim, and most claims can be handled entirely online without having to pick up the phone.

 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.

I asked amex to decline a charge and resolve it for me and they did. It was an annual renewal that I wasn’t aware that I had agreed to. They did it. No problem. Much easier than dealing with the company that charged me.

We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 729. in ZA

South Africa South Africa Latest News, South Africa South Africa Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

The first 5 steps entrepreneurs should take to start a small business - Business InsiderBusiness Insider spoke with four business owners and experts to learn the best steps to take to build your company from the ground up.
Source: BusinessInsider - 🏆 729. / 51 Read more »

Business Insider wants your nominations for the next leaders of self-driving car tech - Business InsiderBusiness Insider wants to find the next wave of autonomous driving stars. Tell us who tomorrow's industry leaders are. Why should my car be a self-driving? Driving is fun. If I don‘t want to drive I can order a taxi or go by bus or train.
Source: BusinessInsider - 🏆 729. / 51 Read more »

Uber delivers mixed Q3 earnings results - Business Insider - Business InsiderUber accelerated revenue growth in its core ride-hailing segment after more than a year of stagnation, but still has a net loss of $1.2B in Q3 2019.
Source: BusinessInsider - 🏆 729. / 51 Read more »