In an age where technology has largely levelled the playing field across many industries, customer service may be the differentiator that sets companies apart.
Customer service refers to the “act of supporting and advocating for customers in their discovery, use, optimisation and troubleshooting of a product or service”. This is according to customer services specialist company Zendesk. The mere existence of companies such as Zendesk or Dimension Data’s Merchants unit demonstrates the need for great customer service. ..
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