that our composure frays. When this happens, two things take place. We feel less safe, and sometimes, less able to clearly articulate our needs. But, if you can detect what the need is beneath the difficult question, especially when it is addressed at you, you can form an honest response to it.
By providing an honest response to the initial question and delicately speculating what the underlying issue was, my client could have sustained credibility while still addressing what nobody wanted to ask out loud. Finally, even though he’d anticipated some of the broader topics to address, he hadn’t sufficiently anticipated how to respond to questions for which hehave answers.
There are several types of questions you can ask in response to anxiety-driven inquiries from employees: To help others discover their resilience and combat anxiety, questions like, “What’s the worst thing you could imagine happening from all of this?” can help people sort through real vs. irrational concerns.
The only answer to an unanswerable question, is an answer that is unquestionable
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