The seven telcos are Celcom Axiata Bhd, Digi Telecommunications Sdn Bhd, Maxis Broadband Sdn Bhd, Telekom Malaysia Bhd, TIME dotcom Bhd, U Mobile Sdn Bhd and YTL Communications Sdn Bhd.
Gobind said it was an improvement over the existing standard, of which 90% of the complaints had to be solved within 15 working days and 95% completed within 30 working days. The seven companies pledged to implement various improvements, including providing a more transparent mechanism for users to check the status of their complaints; promoting a more accessible complaint-handling process; and enabling a fair and reasonable complaint resolution.
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