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Chinese loan apps harass India's low-wage borrowers for repayment during lockdown - Business Insider

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Millions of Indians are downloading instant-loan apps to make ends meet. During lockdown, borrowers say they are being harassed for repayment despite having no income.

Shaktikanta Das, governor of the Reserve Bank of India , which put a three-month moratorium on loans during India's lockdown.A Google spokesperson for India said Play Store has been actively monitoring loan apps and taking down those found to be breaking the rules.

When contacted regarding this article, RBI's supervision department for NFBCs said the borrowers should send their complaints through the relevant portal featured on its website."I walked to the nearest police station, but I was told to go to the crime branch across the city, but how would I go there in lockdown when auto rickshaws aren't running," said Anjali.

"Not all recovery agents know the NBFC recovery rules. Some agents don't even know what they are doing," said Gaurav , who worked at China-owned CashTok until two weeks ago when he was fired. "All we knew is that we were working for a Chinese company." "Those of us who spoke of a strike were terminated. Some remained just to get a month's salary before facing the uncertainty of the lockdown, but even they are feeling the company's recovery tactics are too much," he said.

The spokesman said: "We reiterate that the company strictly prohibits use of any illegal/unethical methods as part of the debt collection practice, including use of forged documents, impersonation of government officials." In an email sent after publication, Moneed's spokesperson termed Verma's twitter complaint an exaggeration. He said the app's recovery officer "did not use words like shoot". He added that the company has had a word with Verma following which the borrower has deleted his tweet.CashBus denied wrongdoing in a statement to Business Insider.

 

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I am wondering what the colateral is on any loan in an underdeveloped neighborhood in India.

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